TUESDAY 26TH MARCH 2020 - COVID-19 CORONAVIRUS UPDATE
Following the announcement by the Prime Minister on Monday night the Government published a list of retailers that are considered essential to keep Britain moving. That list includes Garage services. That means that MercServices are considered an essential business in supporting the public during this time.

Can MercServices keep you moving in a time of hardship? - You may be using your car less right now, but the journeys we do make are the really essential ones. They get the NHS teams to hospitals, volunteers to the pharmacy, and all of us to the supermarket. With Mercedes-Benz main dealer network “on hold” now it is going to be difficult to get the specialist knowledge that your Mercedes needs. Rest assured that MercServices has a significant array of technical specialist tools and knowledge. In addition we are one of the few garages outside of Mercedes-Benz who have an official factory diagnostic computer able to diagnose and programme modern cars.

How are we keeping customers and colleagues safe? - We are adopting a number of additional precautions to slow virus transmission and include:
  • Wearing latex barrier gloves
  • Wiping down all contact points in and on customers cars with alcohol wipes, before and after starting work.
  • Frequent wiping down of office and building surfaces.
  • Wiping down of card terminal after every use.
  • Social distancing from customers and suppliers.
  • We have a “key drop” facility, so if you do not want to come into the building you can drop the keys in our box. If you have a spare key you can also collect it “remotely”.

MOT Test - As you may know MOT tests have been allowed to “lapse” until August. Don’t forget however, the MOT whilst a legal requirement (normally) may also identify any safety or reliability issues. At the end of August , when the extension period lapses there will be a huge demand for MOT tests, that won’t be able to be satisfied.




“A big thumbs up to Mercservices!”

“Got in touch with Mercservices. Explained the symptoms, and they said they knew exactly what the problem was. Part odered, and repaired within 2 days. Very good indeed. In this current time of crisis, as a key worker and needing the car, this experience really was a relief. A big thumbs up to Mercservices!”
 
Google review by Mark - 2020
“Excellent customer service.”

“Friendly, honest and trustworthy. Excellent customer service.”
 
Google review by Sunil Chauhan - 2020
“professional and knowledgeable”

“Very professional and knowledgeable, definitely a cut above your usual service workshop!”
 
Google review by Geoff Sermon - 2020
“Excellent customer service and product knowledge”

“The best garage I’ve ever used and the most honest by a mile. Excellent customer service and product knowledge. Excellent communications. Spaces to park a modern car and an efficient key drop off facility too. Work done is explained and priced before starting and not after.”
 
Google review by Mushtaque Ali - 2019
“they continuously go the extra mile!”

“I'm a complete novice when it comes to any car related issues, and generally very skeptical of mechanics, however i've found Mercservices have not only been transparent, with excellent workmanship, they continuously go the extra mile! I really wouldn't trust anyone else with my car. Highly recommended!”
 
Google review by Rachel - 2019
“was worth every penny!”

“First let me say that Dave the owner, is a true legend who went above and beyond to provide me with an A+ service from start to finish!!
They are the first mechanics I have used that confidently know what they are doing when diagnosing faults and carrying out repairs and when they weren't sure, they stopped at nothing to find out. They demonstrated genuine care for their customer needs which you get from the moment you call them up which I find is rare these days.
The repair costs were very reasonable and far cheaper than the Mercedes Main Dealer. For the service I received it was worth every penny!”
 
Google review by Marie Wallace - 2018
“they would do it for free, Yes free”

“rear headrests on my mercedes were stuck in the down postion, the merc main dealer said £120, otherwiese I found a non mercedes indepenent who were asking £40. These guys said it was so small they would do it for free, Yes free, they took 5 minutes - all fixed, Neeless to say I will use them when my service s due in March 2018”
 
Google review by PeterJ-164 - 2018
“definitely recommend them as your No 1 choice if you are a Mercedes-Benz owner driver”

“I will most certainly use MercServices in the future to handle my car needs and I would definitely recommend them as your No 1 choice if you are a Mercedes-Benz owner driver.”
 
Google review by Unknown - 2018
“MercSercvices always exceeds my expectations with exceptional service”

“David and his team are the only mechanics I trust. I actually chose MercServices over the Mercedes dealer network for servicing and maintenance, as I knew the job would be done better, cheaper, and only if required. That last bit is important as dealers can try to add “precautionary” work, which is mostly unnecessary.
MercServices recently opened up to working on most brands of cars as well, which was fantastic as they also now look after my 2nd car (Subaru). They’re consultative, and you can expect a call after the initial inspection. This allows you to discuss mechanical issues in detail and your best options - allowing you to manage your budget for repairs. I have high standards and MercSercvices always exceeds my expectations with exceptional service. Highly recommended.”
 
Google review by Richard Wanigasekera - 2018
“No fuss did exactly what is required”

“2nd service of my C Class, No fuss did exactly what is required by the manufactures standards.”
 
Google review by Paul Downes - 2018
“proper explanations, clear pricing, good workmanship”

“Exactly what you should be looking for in a service centre - proper explanations, clear pricing, good workmanship, and a team that understands and values long-term customer relationships. I never take my Mercedes anywhere else.”
 
Google review by Richard Crossan - 2018
“THESE GUYS ARE WHAT SOCIETY NEEDS!”

“Dave the owner is amazing. Called several places and most had no idea what i was on about (yet claim to be specialized) or tell me they dont have time.
Told him my problem and he knew what i was on about. Drove my E250 Estate to the garage and he fixed my problem. It required a special software.

THESE GUYS ARE WHAT SOCIETY NEEDS!

Had it sorted and gave me advice on a ongoing problem with the main dealers.
Thanks Dave & the team 100%,”
 
Google review by Musa Sezen - 2018
“Excellent personal service”

“Excellent personal service with matching quality of workmanship. I always feel very well informed and kept up to date by their diagnostic team.
I have been using Merc Services for over 2 years and every recommendation I have made to friends and family have benefited from their services.”
 
Google review by Robert Felkler - 2018
“expert of Mercedes cars”

“David the owner is an expert of Mercedes cars. Kind, smiling, shows the customer schematoc diagrams and explains everything. Excellent his employees car mechanics too. Utterly recommended. Nominal service hour charge considerably lower than of Mercedes but still expensive.”
 
Google review by Panagiotis Mylonas - 2018
“great customer service & very knowledgeable”

“Used mercservices for some repairs to my Mercedes, Friendly, great customer service & very knowledgeable”
 
Google review by Snow Man - 2018
“friendly and helpful”

“Very friendly and helpful in helping me order a MB part. Thank you Mercservices.”
 
Google review by Dorian Lough - 2018
“Outstanding service”

“Outstanding service. Highly recommend Dave and his team.
I have used MercServices for 10 years and two cars. My current Dad mobile will go on for another 60k miles with support of MercServices.
Note - they are not the cheapest, but they are honest hard working and nothing is too much trouble.”
 
Google review by Phil Hatton - 2017
“Would not go anywhere else.”

“Quick, straightforward, quality, cheap... Would not go anywhere else.”
 
Google review by Henri de Navacelle - 2017
“they get it right each time”

“They've fixed my car a couple of times inc service - they get it right each time, no outstanding issues at all. They're not cheap but you get what you pay for.”
 
Google review by Gary Morris - 2017
“professional friendly garage”

“Very helpful. I initially popped in for a bulb, which they fitted for free. On the subsequent service they collected and delivered my car, which was useful as I live near Cobham in Surrey. The service was hassle free and they kept me informed of costs along the way and were very reasonable. Service indicator reset, Digital Service Book completed and car washed and vacuumed as well. Hard to fault. Would definitely recommend this professional friendly garage.”
 
Google review by Tom Stannard - 2016
“fast and professional outfit”

“We have used Merc Services on many occasions over the years for our Mercedes-Benz MOTs and servicing. They always manage a fast and professional outfit, staff are very polite and informative. Highly recommended.”
 
Google review by CFM Event Hire East Anglia - 2016
“never met such a nice owner and honest person and genuine ppl”

“Since I have had my Merc found this place just by luck, never met such a nice owner and honest person and genuine ppl, used them ever since. top rated.”
 
Google review by Satti Sodhi - 2016
“it is running better than ever”

“Just wanted to thank you and your team for the repair to my car. I thought it might be ruined forever and cost too much money to fix. But you have solved the problem and it is running better than ever. Thanks again.”
 
Review by D Mark Longden, Tooting Bec - 2016
“it has always been top notch and friendly”

“Just a quick e-mail to let you know that due to (positive) circumstances, I am no longer the owner of X188TUD. Due to working much nearer home the poor old girl didn't get much of a chance to stretch her legs anymore, and hopefully has now found a new home where she can again dominate the motorways and maybe one day storm down the autobahns! Thank you for the years of service that you have given me, it has always been top notch and friendly. Should I become an owner of another Merc or BMW I shall return! Wishing you all a great Christmas and prosperous new year.”
 
Review by Mr Paul Masters - 2016
“I vey much appreciate the quality of your service.”

“This is just a little note to say “Thank you” for having done a very good job on my car, both in the bodywork and the seat. I vey much appreciate the quality of your service.”
 
Review by Mr Neefar - 2016
“excellent service.”

“During the last 2 years of service given to us, we are extremely pleased with the performance and first class workmanship provided. The professionalism and the courteous manner of all employees is one that is kept in our highest regard. I would like to extend a big thank you to all who have given us excellent service.”
 
Review by Mrs Hanford - 2016
“the very special service is greatly appreciated”

“I would like to thank you very much indeed for looking after me so well this week- both in repairing the tailgate so quickly and especially for arranging for my car to be returned home today. As always the very special service is greatly appreciated. Thank you.”
 
Review by Mrs A Lloyd - 2016
“the professionalism and the kindness”

“Just to thank you and your colleagues for the professionalism and the kindness you showed me yesterday. With best regards”
 
Review by Mr Silverton - 2016
“it's bloody marvellous and worth every penny”

“Have just parked my car after return by Dave. Please tell him "it's bloody marvellous and worth every penny" You have a new, permanent customer!”
 
Review by Michael Weston - 2015
“You have done a wonderful job”

“I had a recent communication from you, so I would just like to take this opportunity to give you some feedback. You serviced my car a few months ago, and it has never run better. You have done a wonderful job, and my car is a real pleasure to drive. You can use these comments if you wish. Keep up the good work, and I hope you go from strength to strength!”
 
Review by R Figueroa - 2014
“real quality service”

“Just to place on record my sincere thanks to you and your colleagues for your superb help today. I so much appreciated the real quality service that you have offered / completed - even to the extent of returning a spotless car. I do feel somewhat guilty about the fact that you have given me such a great price; however, I will do what I can to respect the loyalty that you are looking for”
 
Review by M K Stephens - 2014
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