TUESDAY 26TH MARCH 2020 - COVID-19 CORONAVIRUS UPDATE
Following the announcement by the Prime Minister on Monday night the Government published a list of retailers that are considered essential to keep Britain moving. That list includes Garage services.
That means that MercServices are considered an essential business in supporting the public during this time.
Can MercServices keep you moving in a time of hardship? - You may be using your car less right now, but the journeys we do make are the really essential ones. They get the NHS teams to hospitals, volunteers to the pharmacy, and all of us to the supermarket. With Mercedes-Benz main dealer network “on hold” now it is going to be difficult to get the specialist knowledge that your Mercedes needs. Rest assured that MercServices has a significant array of technical specialist tools and knowledge. In addition we are one of the few garages outside of Mercedes-Benz who have an official factory diagnostic computer able to diagnose and programme modern cars.
How are we keeping customers and colleagues safe? - We are adopting a number of additional precautions to slow virus transmission and include:
MOT Test - As you may know MOT tests have been allowed to “lapse” until August. Don’t forget however, the MOT whilst a legal requirement (normally) may also identify any safety or reliability issues. At the end of August , when the extension period lapses there will be a huge demand for MOT tests, that won’t be able to be satisfied.
- Wearing latex barrier gloves
- Wiping down all contact points in and on customers cars with alcohol wipes, before and after starting work.
- Frequent wiping down of office and building surfaces.
- Wiping down of card terminal after every use.
- Social distancing from customers and suppliers.
- We have a “key drop” facility, so if you do not want to come into the building you can drop the keys in our box. If you have a spare key you can also collect it “remotely”.
Mercedes-Benz Technical Specialists
It’s reassuring to know that at MercServices we have the technical know how and equipment to correctly look after your Mercedes-Benz.
What does that mean in practice?
Your Mercedes-Benz is a highly complicated mix of mechanical and electronic parts that requires cutting edge diagnostic computer equipment to correctly diagnose and repair. At MercServices we have invested in the very latest Star Diagnosis system - direct from Mercedes-Benz Germany. This equipment, updated daily online, allows us to interface with your vehicles onboard systems with accuracy and precision.
Our skilled technicians have a wide experience of Mercedes-Benz models and have access to up to date technical information and product modifications direct from Mercedes Benz. Access to these systems, allied with our experience and regular technical updates from Mercedes Benz own diagnostic system helps ensure that your car is running economically and efficiently. Owner David Stannard has worked with the brand since 1990 and has a wealth of knowledge to aid and assist with the care of your car.
MercServices has invested in specialist tools and equipment that enables your car to be serviced and repaired correctly. We have the very latest diagnostic hardware and software that enables us to service your Mercedes-Benz correctly.
- Exhaust gas analyser
- Up to date air conditioning service equipment
- Clean Modern workshop
- Full access to large service parts stock
- All staff fully trained and experts in their field
Why do we also service other makes?
Many of our customers who trusted us to look after their Mercedes-Benz asked if we would also look after their second cars (family) as well.
MOT's and servicing are carried out on a regular basis and we can do basic diagnosis on other models, although we don't pretend to be a "specialist in all makes".
Honest customer service is paramount to us and repeat business accounts for over 80% of our work.
We never take customers for granted and always endeavour to give the best service to you at the best possible price.